faq
COMMON ORDER QUERIES
How long does delivery take?
Shipping
USA
Shipping up to 5 - 7 business days
United Kingdom
Shipping up to 3 - 5 business days
Germany
Shipping up to 3 - 5 business days
Netherlands
Shipping up to 3 - 5 business days
European Countries
Shipping up to 5 - 15 business days
Australia
Shipping up to 5 - 7 business days
Canada
Shipping up to 3 - 9 business days
Mexico
Shipping up to 3 - 9 business days
International
Shipping up to 10 - 30 business days
Can I track my order?
Yes, Once your order has been dispatched you will recieve a confirmation email, along with tracking details.
How to clean my ideaMat?
Our mats are easy to clean! We recommend you use warm water and dish soap, for hard-to-clean spots use a soft-bristled brush.
Where do you ship to?
No matter where you are in the world, we can get a ideaMat to you! We are working around the clock to improve shipping rates worldwide, too – we want you to enjoy everything from a custom small mouse mat to a custom extended max mousepad at a price that is right. Our service, just like our products, is impeccable.
YOUR CUSTOMISED MOUSE MAT
What is The Minimum Quality Image I Should Upload?
We reccomend using a minimum image quality of 150 DPI.
You can check this by viewing the images properties --> Details in windows file explorer.
If you have any issues please reach out to us through our contact page and we'll happlily confirm the image quality for you!
Printing Rules
We are unable to print any material that is trademarked or copyrighted unless permission has been granted. By submitting a design, you confirm that you hold the necessary rights to use the image. Additionally, we will not print content that disparages or maligns any individual, group, race, religion, or religious group, nor will we print content that is obscene, pornographic, indecent, harassing, threatening, harmful, violates privacy or publicity rights, abusive, inflammatory, or otherwise offensive.
RETURNS AND EXCHANGES
What is your return policy?
Non-Refund and Returns Policy
At IdeaMats, we stand behind the quality and craftsmanship of our desk mats. All sales are considered final. We do not accept returns or offer refunds once an order has been placed and confirmed, ensuring that every customer receives brand new, unused products.
Execeptions
Exceptions
However, we acknowledge that extraordinary circumstances may occur. In the rare event that you receive a product that is damaged or defective upon arrival, or if there has been an error with your order, we are willing to evaluate the situation on a case-by-case basis. To initiate a review, please contact our customer support team within 5 business days of receiving your order, providing detailed photographs and a description of the issue. Our dedicated team will assess the matter and determine an appropriate solution.Our commitment is to your satisfaction, and we will do our utmost to resolve any exceptional issues promptly and fairly.